Biblioteca Universidad La Gran Colombia - Seccional Armenia

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Clientes incondicionales, un enfoque revolucionario para la atención al cliente (Record no. 56853)

000 -LEADER
fixed length control field 00665nam a22002057a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140217161742.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140217b2007 ck ||||fr|||| 00| 0 spa d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 958-04-8486-4
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title spa
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 20
Classification number 658.812
Item number B415
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Blanchard, Ken
Fuller form of name Clientes
245 ## - TITLE STATEMENT
Title Clientes incondicionales, un enfoque revolucionario para la atención al cliente
Statement of responsibility, etc Ken Blanchard
250 ## - EDITION STATEMENT
Edition statement 1
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Bogotá
Name of publisher, distributor, etc Norma
Date of publication, distribution, etc 2007
300 ## - PHYSICAL DESCRIPTION
Extent 115 pág
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element LEMB
Source of heading or term SERVICIO AL CLIENTE
General subdivision CLIENTES
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element LEMB
Source of heading or term MERCADEO
General subdivision CLIENTES
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element LEMB
Source of heading or term COMPORTAMIENTO DEL CONSUMIDOR
General subdivision CLIENTES
942 ## - Elementos adicionales (KOHA)
Source of classification or shelving scheme
Koha item type Libro Colección General
Classification part 658.812
Holdings
Estado de Perdido Estado de Dañado Not for loan Colección Permanent Location Current Location Date acquired Forma de Adquisición Cost, normal purchase price Serial Enumeration / chronology Full call number Barcode Última vez visto Última vez prestado Copy number Koha item type
      Colección General Central Armenia Central Armenia 2013-11-15 Compra 36000.00 2007 658.812 B415 L029866 2014-07-30 2014-06-03 1 Libro Colección General
      Colección General Central Armenia Central Armenia 2013-11-15 Compra 36000.00 2007 658.812 B415 L029867 2015-06-20 2015-05-08 2 Libro Colección General
      Colección General Central Armenia Central Armenia 2013-11-15 Compra 36000.00 2007 658.812 B415 L029868 2016-03-18 2016-03-18 3 Libro Colección General